US Standard Products

Same as everyone else. I received a random call from someone claiming to be with US Standard Products stating that we had purchased from them in the past and they wanted to send a free gift for our patronage.

I told them "sure, who doesn't like a free gift". They asked to verify the address, then they asked for a PO. I asked why they needed a PO and the guy said that their shipping dept needs a PO to process the shipment. I should have known better, but i gave him a PO.

Then he says that he would like to send us a "care package" with some safety glasses and marking paint. I said "ok, sounds good". At no point was any purchase discussed or agreed. I received the glasses and paint within a couple of days, but none of the other "free gifts" that were discussed.

Then a month later we receive a bill for over $600. I can go to Home Depot and buy the same stuff for $80.

Now i'm trying to return the items as they are still in the un-opened boxes, but US Standard Products will not respond by phone call or email. Scammers, how are businesses like this allowed to stay open.

"Tommy" called me with a whole story of how they tried to send me marketing materials and it was returned so he needed my correct shipping address. Then we talked about sports.

Finally - 15 min later - he asked me what I used for floor dry and hand towels in my shop. With in 2 minutes he said "It was nice talking to you. Take down this address so you recognize it when it comes in the mail." Meaning I'm submitting an order and this will be your invoice.

I quite bluntly said "I am NOT placing an order and I am not accepting anything from you." To which he proceeded to plea and whine and basically beg offering to delay billing for 45 days just to make the sale. I don't respect people like this and will NEVER do business with US Standard Products again.

This company called our main office and asked for our maintenance supervisor. This was an unsolicited call and they are not one of our vendors.

Unfortunately, they were able to reach our maintenance supervisor and proceeded to tell him an order we made was returned and they needed to verify the address. He mentioned that they made small talk and joked about Donald Trump and said they would send hats as a gift when the sent back the 'order'.

A little while later a large box was delivered to our corporate office. We determined we did not order the supplies in the box, so when we contacted the company and they refused to send a return label. Upon further research of the packing slip and the contents, they included a 50 lb 5 gallon tub of "Consumer Commodity 5 GAL Brilliant APC" which was not delivered (it wouldn't have fit in the box) but we were charged $299.75 for the non existent item.

We told them they can come and pick up the box because we were not going to pay to send something back that we did not order,

They then sent us an invoice totalling $989.67 for a case of aerosol cans, 2 cases of hand towels and the non-existent 5 gallon tub of Brilliant APC.

They have been calling and sending demand letters for payment ever since.

We have been steadfast in requiring a return label for shipping.

They are welcome to come and pick up the items that were delivered at any time, but to date, they have not.

Today I finally thought to check BBB and lo and behold...There they were with an F rating and a long list of similar complaints.

Would this be an FBI case since they are scamming from across state lines? One has to wonder.

FYI, US Standard Products, I know you read reviews here, please pick up your products.

WE DIDN'T ORDER THEM.

WE DON'T WANT THEM. WE WON'T PAY A DIME TO SHIP THEM.

WE ARE NOT WORRIED ABOUT YOU RUINING OUR CREDIT BECAUSE WE DID NOT APPLY FOR CREDIT WITH YOU.

We have a big enough office that they will sit in a corner until you decide to come get them.

In the meantime, I am filing a complaint with the BBB to add to the long list of complaints.